Official User Guide / App Store Access

Shadowrocket
App Store Purchase and Restore Purchases

Check the store and app first, then troubleshoot purchases, device availability, and restoration. This guide is organized by where the issue occurs, so you can work through each check without repeatedly changing your account or connection settings.

This reference guide covers how to get Shadowrocket from the App Store. If the app is already installed and you need to import an existing subscription and make your first connection, see the Getting Started tutorial. If you run into purchase ownership, store region, or device-transfer issues there, return to the relevant section on this page. For a quick summary of how to verify the official listing, visit the App Store access and verification page.

Only available from the App Store
App ID 932747118
Purchase type One-time purchase

01 / App Store availability

Store region and app availability

Your store region determines the storefront, not your physical location

App Store availability and purchase requirements depend on the storefront associated with your account. Your device’s network connection, system language, and physical location do not, on their own, identify the storefront you’re using. Likewise, opening a product page for a particular region in a browser only shows that page; when you continue in the App Store on your device, check which store and account are actually in use. If you can’t find the app, check the storefront before changing any Shadowrocket settings.

The region segment in a product page URL specifies the web storefront. This guide links to the US product page, but that does not change your account region or make your account eligible to purchase from another storefront. A product page may load in your browser while the App Store on your device says the app isn’t available in your region. Note whether the message appears on the web page or in the App Store, then check your account’s storefront. A page being available on the web doesn’t guarantee that you can purchase the app on your device.

Check the App Store itself for current availability in a given storefront. Search results can vary based on your search terms, ranking, device compatibility, and content restrictions. Not finding the app is not enough to conclude that a purchase record is missing. Start with the exact product name, then open the product page from this site’s verification page. This is more useful than trying different names and helps distinguish a search issue from a storefront issue.

Check region, payment, and compatibility separately

Availability answers whether the current storefront displays the app; payment eligibility answers whether your account can complete the transaction; device compatibility answers whether the app can be installed on your device. These conditions are related but distinct. If the product page opens but payment fails, start with the payment message. If the app appears as purchased but you can’t get it, check compatibility, device restrictions, and network status instead of searching for the app again.

Shadowrocket is primarily for iPhone and iPad. Check the compatibility section on the same App Store product page for Mac, Apple TV, and Apple Vision; system requirements should always be taken from the App Store listing. Don’t assume that an available Get button on one device means another device also meets the requirements. Expand the compatibility details and check the device category and system requirements that apply to your device.

The currency shown for the price can offer a clue about the storefront, but it doesn’t replace checking your account settings. A page may reflect your browser language or the region you last visited; the payment confirmation screen shows the terms for the actual transaction. If the product page, account settings, and confirmation screen don’t match, stop before purchasing and check your App Store account. You can note the message shown; there’s no need to send anyone payment details or account verification information.

Consider the account-wide effects before changing your region

Changing your region affects your entire media and purchases account, not just Shadowrocket. Apple may require you to use any remaining account balance, cancel subscriptions, complete pending transactions, or leave a Family Sharing group. You may also need a valid payment method and billing information for the new storefront. Follow the requirements shown in your account. Changing regions is not a general-purpose fix; if search is only temporarily acting up, changing your account settings can make the issue harder to diagnose.

Before changing regions, check which account holds the original purchase, whether the target region is appropriate, and how the change could affect your existing services. Then follow Apple’s prompts. App availability can change by storefront, and past experience doesn’t guarantee what you’ll see now. This guide does not provide accounts; purchases and restores should be made through an account you manage. Once you’ve checked these details, continue to the next section to confirm which purchase account is signed in on your device.

02 / Check your account and storefront

How to check your App Store storefront

Check your purchase account first, then its country or region

Open the App Store on your device, tap your account photo, and check which account is currently used for media purchases. You can then go to the Apple Account page in Settings and open Media & Purchases to review the account and its country or region. Names and paths can vary between system versions, so follow what appears on your device. The goal is to identify which account is responsible for this purchase or restore—not to change settings right away.

The account used for iCloud may be different from your media and purchases account. Seeing a familiar name at the top of Settings doesn’t mean the App Store is using the account that made the original purchase. This is especially easy to overlook after switching devices, restoring a device, or changing the media and purchases sign-in in the past. In your own records, note a recognizable part of the purchase account and its region. Verify it against your purchase history; don’t record passwords or verification codes.

When you open the Country/Region page, check the current setting without submitting a change. If the system requests authentication, complete it in the device’s built-in interface. If account information won’t load, new terms need to be accepted, or there’s a payment issue, resolve that prompt before checking whether the app is available. If the account page itself hasn’t loaded correctly, using search results to infer app availability can lead you to mistake a sign-in issue for a product issue.

Cross-check three details instead of relying on the web page alone

Check the account’s country or region, the currency shown on the product page, and the transaction details on the purchase confirmation screen. The first identifies the account storefront; the other two help you determine whether the product page matches it. If opening a web link prompts you to switch stores, read the prompt before continuing and confirm whether it only opens a page or asks you to change your account. Don’t tap through the confirmation screens and then try to work out what happened.

Where to check	What it tells you	What it cannot prove by itself
Media & Purchases	Confirms the purchase account and storefront	That the current account owns the app
Product page price	Helps identify the storefront shown	That the transaction will definitely complete
Purchase history	Confirms the account and transaction	That in-app configuration has been restored

For a past purchase restore, purchase history matters more than where the app appears in search. Find the original transaction, then compare its account with the media and purchases account currently in use. If they differ, first check that you still manage the original account and can sign in to it. Seeing a price under your current account doesn’t mean the original purchase is no longer valid. Purchases made with different accounts don’t automatically merge just because you use the same device.

For a first-time purchase, check that your account can make purchases, the storefront displays the correct product, and your device meets the requirements. You don’t need to change your system language or prepare a connection in the app first. Before you’ve obtained the app, Global Routing and Subscribe settings have no effect on how the App Store identifies the product. Keeping App Store issues in the App Store helps avoid unnecessary steps.

Keep only the essential details after checking

Note four facts: your device type, whether the media and purchases account is the original account, the account’s region, and the exact error message. That’s enough to decide what to check next. If a screenshot includes an email address, billing address, order details, or payment information, keep it on your personal device. Before sharing details about the issue, hide personal information. App Store troubleshooting usually doesn’t require your full account details or any verification code.

If the account is in good standing and the product page opens, continue to section 3 to verify the listing. If the page says the app isn’t available in your region, return to section 1. If you’ve already purchased it but the current device still shows a price, go to section 6. You can also find purchase and restore answers on the FAQ page. Change one condition at a time, then reopen the App Store to check the result; changing several settings at once makes the outcome harder to assess.

03 / Verify the listing

Verify the official app: developer, icon, and App ID

Use the name to find it; verify it with three identifiers

The product name should be Shadowrocket. A Chinese nickname may help you recognize the app, but it isn’t a substitute for checking its official name. Search results may include apps with similar names, descriptions, or icon colors. Open the product details instead of relying on a thumbnail in the results. Check the developer name, official icon, and App ID together; one similar detail isn’t enough to confirm it’s the same app.

The developer should be listed as Shadow Launch Technology Limited. You can check the developer link or information section on the product page; labels vary with the store language and device layout. Verify the full name rather than just the first few letters. The developer field identifies the publisher and is different from a web article’s author, search ad copy, or a name quoted in an app description.

The official icon is a rocket outlined in blue and purple on a white background, matching the official icon used in this site’s header. Compare the overall shape and linework, not just the colors. The App Store and your device may crop the icon container differently, but the artwork itself remains the same. Verify the icon along with the developer and App ID; similar colors alone are not a reason to purchase.

The App ID is a fixed identifier for verifying the product link

Shadowrocket’s App ID is 932747118, shown in the product page URL as id932747118. The name, page language, and storefront region can vary, but check this numeric identifier when verifying the app. The app-name portion of the URL is mainly for readability and shouldn’t be used alone to identify the product. If the full URL isn’t visible, use the App Store share option to view the product link, then check the number.

To open the listing from this site, start on the download and verification page, then open the App Store product page. After the link takes you to the App Store on your device, check the product title and developer again to make sure you haven’t landed on a different search result. A browser preview doesn’t mean you’ve purchased the app; seeing a price doesn’t mean the transaction is complete. Verifying the app and confirming the purchase are two consecutive but separate steps.

Don’t use ratings, review counts, or search rank as substitutes for the three identifiers. They aren’t how this guide verifies the app and don’t show whether your account has purchase rights. To check what’s changed in an update, read the update notes on the correct product page. Don’t infer what your device should be able to get from version information on another page. The App Store determines what’s available based on your device; follow the listing and device prompts.

If any details don’t match, stop rather than testing with a purchase

If the developer, icon, or App ID doesn’t match, return to the download verification page and open the listing again. Don’t use a payment to test whether it’s the right app. If you can’t find the developer field after switching the store language, expand the information section or check the web version of the same product page. The goal is to confirm all the details, not guess from the page’s appearance. If you can’t verify the listing, wait before making a purchase.

After a purchase, you can still verify the product using the listing linked from your purchase history. If the record points to the wrong app, use Apple’s transaction support process; this isn’t a Shadowrocket restore issue. Apple’s policies and review determine the outcome for billing or refund requests. This guide explains how to check the details but can’t guarantee the result of a particular transaction.

Once you’ve confirmed all three identifiers, the app’s identity is verified; there’s no need to buy it again every time a connection fails. If the app opens but web access isn’t working as expected, move on to configuration and network troubleshooting. Keeping purchase history separate from connection status helps prevent expired service details, incorrect rule selection, or system permission issues from being mistaken for an app identity problem.

04 / Transactions and purchase rights

What a purchase and one-time payment mean

Complete the purchase through the App Store confirmation screen; don’t infer the result from a button

After verifying the listing, tap the price button on the App Store product page and follow the device prompts to confirm your purchase. The system may ask for device or account authentication and will show the actual amount due. Check the product name, currency, and amount before confirming. The price depends on the current storefront. The US price is about $2.99; other storefronts display the local price. Any price mentioned in this guide is for reference only; the final amount is shown on the transaction confirmation screen.

Wait for a clear result from the App Store after confirming payment. A button spinning briefly, a download that hasn’t started, or a page that remains on the confirmation screen doesn’t, by itself, indicate success or failure. Check your purchase history and the product page first; don’t submit the purchase repeatedly just because it’s taking a while. If payment verification fails, follow the relevant payment or account prompt instead of changing app settings or trying to set up a connection again.

The transaction record confirms the product, account, and payment status. It doesn’t include an in-app subscription URL, server settings, or rules. Keep purchase records somewhere you can access, but don’t share pages containing personal billing information. If a transaction is pending or payment details need updating, follow Apple’s account process. App Store transactions are separate from traffic routing in Shadowrocket.

App purchase rights and connection services are separate

A one-time purchase is the way you pay for the app. It doesn’t automatically provide the servers or subscription needed to connect, and it doesn’t extend the term of a third-party service. A one-time app purchase is not a service plan. You’ll need your own subscription or server details to import and use in the app. This site does not provide, sell, or recommend nodes or subscriptions; this guide covers how to use and check information you already have.

So if the purchase succeeds but the app has no server to select, that doesn’t mean the purchase is incomplete. You’ll need to prepare information you already have, then import it using the tutorial. Conversely, an active subscription doesn’t replace the App Store purchase needed for the app. Check each issue separately: whether you have the app, whether your configuration is saved, and whether your existing service is active. One working correctly doesn’t mean the other two are fine.

The payment account, subscription source, and device VPN permission are separate as well. An App Store purchase doesn’t verify your subscription details, and system permission to add a VPN configuration doesn’t verify server settings. Before importing, check where the information came from and what it’s intended for; don’t enable an unknown configuration. For instructions on importing an existing subscription for the first time, see the Getting Started tutorial rather than looking for a connection switch on the App Store page.

Understand updates, redownloads, and refunds separately

App updates are delivered through the App Store. Check for updates in the store’s account and updates section, or use automatic updates if you prefer. Your device must still meet the applicable requirements; system requirements should always be taken from the App Store listing. A different status on another device doesn’t mean your current device has an update problem. First compare the accounts, device types, and compatibility details.

If you’ve already purchased the app, check the original purchase account’s list of purchased apps before paying again on a compatible device. If the product page still shows a price, follow section 6 to check the purchase account and transaction status. If the purchase was canceled or a refund changed your purchase rights, rely on the purchase history and Apple’s actual decision. The fact that the app was once installed on your device doesn’t prove that you still have access.

For refunds or billing disputes, use Apple’s purchase support process and follow its final decision. Deleting the app doesn’t request a refund, and signing out doesn’t cancel a completed purchase. Before taking action, be clear about your goal: free up storage, restore the app, fix a payment error, or resolve a transaction issue. Choosing the right process is more helpful than repeatedly deleting and repurchasing the app.

05 / Check the device after getting the app

Get Shadowrocket on iPhone or iPad and open it for the first time

Get the app first; troubleshoot the first connection separately

On iPhone, check compatibility on the product page, then use the App Store to purchase and get the app. Wait until its icon opens normally. System requirements should always be taken from the App Store listing. On first launch, familiarize yourself with the Home, Config, and Settings screens. There’s no need to enable a connection right away. Repeatedly tapping Connect won’t replace preparing valid information you already have.

Get Shadowrocket on iPad from the App Store as well. If you’re using the original purchase account, check your purchased apps and the product page before deciding whether to pay. The layout may differ between iPhone and iPad, but checking the purchase account and setting up the app are still separate tasks. Don’t assume that rules, subscriptions, or the current selection saved on your iPhone are already on your iPad. Check each item in the app to confirm whether it transferred.

To use Shadowrocket on another Apple device, check the same product page for Mac, Apple TV, and Apple Vision compatibility and purchase details. Don’t assume every device has the same interface. System requirements and availability should always be taken from the App Store listing. The first-connection checks in this section focus on iPhone and iPad; follow the actual screens on other devices.

VPN configuration permission allows a system connection; it isn’t payment

When you first connect, the system may ask for permission to add a VPN configuration. Make sure the prompt was triggered by your current action, then grant permission in the system interface. This allows the app to create the network configuration it needs and is separate from purchasing the app. Accepting the prompt doesn’t mean you’ve purchased a connection service or that all traffic will be handled as expected. That depends on the enabled configuration, routing mode, and rules.

If you denied permission earlier, try connecting again and follow the prompt shown on your device. If the relevant system configuration was deleted, the app may need to create it again. Managed or restricted devices may not allow you to add a configuration yourself; check the device policy first. See About the Add VPN Configuration prompt. Don’t keep purchasing the app to resolve a permission issue.

Before connecting, check Global Routing. Config uses the currently enabled configuration; Proxy and Direct apply their respective global routing modes. These aren’t purchase tiers. If results differ from what you expect in Direct mode, that doesn’t mean the app purchase failed. In Config mode, also check the active configuration and its rule destinations. For the full setup sequence, follow the tutorial; this page only covers where app access ends and connection setup begins.

Treat configuration as user data: check and protect it separately

The following Shadowrocket .conf snippet illustrates how rules relate to an app purchase; it isn’t a complete file to replace your configuration. The actual destination for PROXY must be valid in your own configuration. Whether a rule works as expected also depends on the selected routing mode and configuration. This example contains no server or personal subscription details.

[Rule]
DOMAIN-SUFFIX,example.com,PROXY
IP-CIDR,192.168.0.0/16,DIRECT
GEOIP,CN,DIRECT
FINAL,PROXY

DOMAIN-SUFFIX matches a domain suffix, IP-CIDR describes an address range, GEOIP checks an IP address’s region, and FINAL specifies the final destination when no earlier rule matches. These are app-use concepts, unrelated to storefront region, payment currency, or purchase ownership. The example domain is for illustration only, not an address for accessing or obtaining a service.

Once the app opens, move on to checking your configuration: confirm that your existing subscription imported successfully, the right server is selected, and the configuration is enabled, then test the connection. If you’re only missing a configuration, you don’t need to buy the app again. If you can’t get the app at all, resolve the App Store issue first. For more on rules and routing, see Settings guide to keep troubleshooting in the right order.

06 / Switching devices and getting the app again

Switch devices or restore from Purchased

Find the original purchase record before choosing how to restore

If you’re switching devices or getting the app again after deleting it, start by confirming the original purchase account. On the new device, open the App Store account page and check the apps or purchased items list for Shadowrocket. Depending on the system, the section may be called Apps or Purchased; follow the labels shown on your device. If there’s a filter for apps not installed on this device, use it before searching for the exact product name.

When you find the app, open its product page and use the redownload button shown there. Don’t confirm a payment just because search results show a price; first make sure the app matches the entry in your purchased list. A purchase record is the main way to confirm eligibility to restore, provided the account matches, the transaction is valid, and the device meets the requirements. If the page and purchase record disagree, close and reopen the product page, wait for the App Store to refresh, and check the message it shows.

An original payment receipt can help identify the account used for the purchase, but don’t rely on the billing name alone. Family payment arrangements, payment method changes, and the media and purchases account are different things. Use the account and product associated with the transaction. If you’ve changed your media and purchases sign-in before, being able to use other purchased apps on your device doesn’t prove that Shadowrocket was purchased on the current account.

If it’s missing from the list, check account ownership, hidden purchases, and transaction status

First, confirm that you’re signed in with the original media and purchases account, not just the original iCloud account. Then check whether the app was hidden from the purchased list. Hiding an app affects how it appears in the list; it doesn’t cancel the transaction. If the system offers a way to view hidden purchases, look for the app there and restore its visibility. Finally, check whether the transaction completed and whether a refund or other change affected your purchase rights. Don’t mistake an incomplete payment attempt for a valid purchase.

If you can still use the old device, check its media and purchases account and the app’s records—but don’t delete the app just to test it. The configuration on the old device may be your only complete copy; deleting it prematurely can make migration harder. Check both purchase ownership and user data before getting the app on your new device. Start with checks that won’t change the current setup.

Also distinguish between an app not appearing in search and a purchased app that can’t be restored. Availability in the current storefront, device compatibility, and account restrictions can all affect redownloads. Even with a purchase record, the current App Store status and device requirements determine whether you can get the app again. System requirements should always be taken from the App Store listing. If purchase records conflict with the current status, contact Apple’s purchase support rather than paying again to find out.

Restoring the app doesn’t restore personal configuration

Getting the app again through the App Store restores the app itself; it doesn’t guarantee that your subscriptions, servers, rules, and selected options have also returned. After opening the app, check whether device migration or backup restored the relevant data. Separately verify existing items in Home, the active configuration in Config, the Global Routing selection, and On Demand status. The app icon appearing isn’t enough to confirm that migration is complete.

If your configuration wasn’t restored, reimport it from your own trusted records rather than asking an unfamiliar source for a replacement. If an updated subscription has different items or names, check its original documentation; that doesn’t indicate a change to your App Store purchase rights. When you reconnect, the system may ask you to add a VPN configuration again. Follow the prompt on your device; there’s no need to purchase the app again to restore permission.

After restoring, make a few basic checks: the app opens, your existing information is visible, the active configuration is clear, and connection permission is working. Then test the features you need. Keep the old device as it is until you’ve confirmed the new one works, then clean it up if needed. See the restore purchases section on the download page for a brief checklist. For connection issues, use the tutorial and settings guide.

07 / Family Sharing eligibility

Family Sharing: how to check eligibility and what it covers

Check the product’s sharing options, then check your Family Sharing settings

Check the Family Sharing information currently shown on the App Store product page and your actual Family Sharing settings. Joining a family group doesn’t mean every purchased item will automatically appear on every member’s device. First check the relevant sharing information on the correct Shadowrocket product page. Then check whether Purchase Sharing is enabled, whether the purchasing member is eligible, and whether the receiving member’s storefront meets the requirements.

Being in a family group and sharing purchases are separate settings. Other Family Sharing services can work even when app purchase sharing isn’t enabled. Check Purchase Sharing in your system’s Family settings, then look for the family purchases section in the App Store account list. Paths and labels may change with system updates, so follow the names shown on your device.

Each family member should use an account they manage. Family Sharing lets members access eligible content through Apple’s family purchase mechanism; it doesn’t change who made the original purchase. The original transaction remains associated with the purchasing member. Whether others can get the app depends on the current sharing conditions. Having the app installed on a device in the past doesn’t prove that Family Sharing will continue to provide access.

Look in the purchasing member’s list before assuming you need to pay

On the receiving member’s App Store account page, open the family purchases list, select the member who actually purchased Shadowrocket, and look for the app. If it appears, open the item to check its availability. If you only see a price in the regular search results, check the family purchases section before buying again. If the app isn’t in the family list, check that the purchaser completed the transaction and didn’t hide the purchase.

A hidden purchase, Family Sharing that hasn’t taken effect, a member’s storefront region, device restrictions, or compatibility can all affect whether the app appears. Check each factor in turn instead of having everyone sign out at once. Follow Apple’s Family Sharing settings and App Store prompts for region requirements. Don’t change multiple accounts just for one app; changing regions can affect other family purchases and services.

If the current product page doesn’t show applicable Family Sharing support, or Family Sharing settings say the app isn’t eligible, follow the information currently shown rather than relying on past experience. If the page and family list disagree, the purchasing member can check the purchase record and contact Apple’s purchase support. This site can’t determine purchase rights from family members’ names or device screenshots, and there’s no need to collect account credentials.

App sharing doesn’t extend access to personal connection services

Even if the app is available through Family Sharing, each person must set up and check their own connection configuration. Follow the terms for your own subscription or server, including device limits, usage scope, and authorization. App purchase sharing doesn’t make those terms the same for everyone. Family members should each confirm they’re allowed to use the information they import.

Personal subscription URLs may contain access credentials, and configuration backups may include server authentication details. Don’t put the full contents in public photo libraries, comments, or external documentation when migrating or sharing a configuration within your family. If you need to transfer it between your own devices, first confirm who will receive it and where it will be stored, then remove any unnecessary copies. The App Store’s Get button for a purchased app is not a tool for syncing personal configurations.

If your family group changes, check your app access again. Leaving the group, turning off Purchase Sharing, or a change to the original transaction may affect future redownloads. Being able to open the app now doesn’t guarantee that you’ll be able to get it on a replacement device later. Keep configurations you need safe yourself, and continue to verify app purchases and redownload eligibility through the App Store.

If you’re the same person using your own iPhone and iPad, start with the original purchase account’s restore process; there’s no need to involve Family Sharing. Use this section only when checking eligibility for another family member. Identify who will use the app, who made the purchase, and whether sharing applies—in that order—to avoid complicating a routine device transfer. For more quick answers, see the FAQ.

08 / Troubleshoot by where it fails

Why Shadowrocket doesn’t appear, a purchase fails, or a download won’t start

Note where it fails, then follow the relevant checks

Before troubleshooting, note exactly where the failure occurs: in search results, on the product page, at payment confirmation, during download, or on the first connection. Also record your device type, whether the current media and purchases account is the original one, your storefront region, and the exact message. Don’t lump everything together as “Shadowrocket isn’t working.” This can conflate unrelated issues. The exact error is more useful than a guess and helps avoid unnecessary changes to other settings.

If you can’t find the app, search for its exact name, then open the product page from the download verification page. If the link opens the correct listing, the problem may be with search visibility. If the page says the app isn’t available in your region, check your storefront. If it says your device isn’t eligible, review compatibility. System requirements should always be taken from the App Store listing. No results for one search term doesn’t mean the app is no longer distributed or that your purchase history has disappeared.

If the product page opens but its button is unavailable, read the text beside the button and in any system dialog. The device may be affected by content and privacy restrictions, organization management policies, or account age settings. Check only settings you’re authorized to manage; if the device is managed, ask its administrator. Don’t try changing regions repeatedly to bypass a restriction you haven’t understood. First identify the source of the restriction so you can determine whether there’s an appropriate way to resolve it.

If payment or download progress fails, troubleshoot the transaction and device separately

If payment fails, check your payment method, billing information, pending transactions, or account verification prompts, and follow Apple’s instructions. If you have a completed transaction record, verify the product and account, then troubleshoot the download without paying again. If the transaction status is unclear, check your purchase history, wait for the App Store to refresh, or contact purchase support. A text message, payment notification, or spinning screen isn’t a substitute for the full transaction record.

If a download has started but stops progressing, check that your device has a working network connection and enough storage, and see whether other downloads are queued. If the App Store offers a pause control, pause and resume the download, or reopen the App Store to check its status. If needed, restart the device normally and check again. Change one thing at a time and keep a note of the original message. If you can’t get any apps, look for a shared App Store, account, or device issue first.

Issue	Check first	Next step
No search results	Exact name, storefront, device restrictions	Open the product page from the verification page
Purchase didn’t complete	Confirmation message, payment details, transaction status	Check purchase history, then follow the relevant steps
Download stays on Waiting	Network, storage, download queue	Change one item at a time and check again
Price still appears for a purchased app	Original purchase account, hidden purchases, purchase status	Follow the restore purchases steps

If only Shadowrocket won’t download while other apps work, focus on the product page’s compatibility details, current storefront availability, and purchase ownership. If you can’t get any apps, don’t focus only on Shadowrocket. If the App Store says its services are temporarily unavailable, try again later under the same conditions rather than changing your account repeatedly. Note the results before and after retrying to distinguish a temporary issue from an unmet requirement.

Once the app opens, troubleshoot the configuration

If the app opens but doesn’t connect as expected, focus on your existing subscription, server settings, active configuration, Global Routing, and system permissions. First check that the information you already have is valid, then verify the import. There’s no need to return to the App Store and purchase the app again. Connectivity Test results are diagnostic clues, not a guarantee for every access scenario, and they don’t show whether your purchase rights are in order.

If the issue only affects domain resolution, see DNS settings guide. If the system won’t establish a connection, see VPN configuration permission guide. These issues occur at a different stage from App Store downloads. Before changing your configuration, keep a copy of the current working version. After making a change, test only the relevant scenarios instead of switching several options at once.

If you still can’t identify the cause, prepare a record without personal credentials: where the failure occurs, the exact message, device type, storefront region, whether you have a valid purchase record, and the steps you’ve tried. Contact Apple’s purchase support about billing or purchase ownership. For existing configurations and connection behavior, consult this site’s tutorials and settings guide. Keeping each issue in the right category helps avoid repeated steps and preserves the information needed for further troubleshooting.